In case of DOAs, 10% or more dead fish per bag is refundable and covered by the LIVE ARRIVAL GUARANTEE policy. Refund is calculated per fish value. However, live arrival guarantee is applicable only IF and ONLY IF the customer followed the LIVE ARRIVAL GUARANTEE Procedure.
Cutoff of order is 4 days prior arrival day. However, if the ordered fish, although available but will take few more days to be prepared, will be have to be included in the NEXT shipment(2 weeks).